Baby Steps is made right here in New Zealand at facilities that we own, allowing for complete oversight and control over the manufacturing process.

Click here to find your closest Baby Steps stockist.

Our formula comes in different stages suitable to help your little one every step of the way.

Stage 1 and Stage 2 are made with relatively similar ingredients, but the ratios are slightly higher for Stage 2 to cater for your child’s needs as they grow older. Stage 2 is also slightly more concentrated as feeding frequency will be less compared to Stage 1.

Stage 3 is designed to nourish children 12 months and older, and is designed to provide more protein and a selection of vitamins and minerals to support growth and overall wellbeing.

When the time has come for your little one to move on to the next stage of Baby Steps, a straight transition is acceptable as our formulations are similar and use similar ingredients.

Our recommended age brackets are based on the nutritional requirements for different stages of growth: 
Stage 1: 0 – 6 months old 
Stage 2: 6 – 12 months old 
Stage 3: 12 – 36 months old 

This can vary as it is dependent on several factors including your little one’s age, formula stage and frequency of feeding.

An indication on the number of feeds per stage can be found on our cans, which can give you an estimate of how long a can will last.

The shelf life of our products is 24 months from the date of manufacture.

You can find the date of manufacture and the use by date on the base of our cans.

Baby Steps’ product range only contains the allergen milk.

No, there is no added table sugar (sucrose) in our product range. We top up with bovine lactose, which is naturally occurring milk sugar, to achieve the carbohydrate level specified in the Food Standard Code Australia New Zealand.

Yes, our products do contain lactose. If your little one is lactose intolerant, then our products would not be suitable.

Yes, our entire product range is preservative and gluten free.

Yes, Baby Steps is Halal accredited with New Zealand’s MPI regulations.

Yes, Baby Steps is vegetarian friendly as our formulas do not contain any meat ingredients.  

GOS is an oligosaccharide, which is a type of prebiotic.

DHA and ARA are abbreviated terms for Docosahexaenoic Acid (DHA) and Arachidonic Acid (ARA). 

DHA and ARA are omega fatty acids that are essential nutrients for your child that need to be obtained through diet as it is not produced naturally.

Our omega-3 DHA and ARA are sustainably sourced from non-fish sources and extracted without the use of neurotoxic chemicals or solvents.

At Baby Steps we use a vegetable oil blend containing high oleic sunflower oil, canola oil, and coconut oil. This blend provides a good source of fatty acids to support your little one’s growth and development.  

No palm oil is contained in Baby Steps.

Regardless of whether you are transitioning to Baby Steps from breastmilk or an existing formula, given that your little one has a sensitive tummy, it is recommended that the transition happen slowly.

Here are some transition tips:

1. Gradual is best to allow your little one time to adjust. 
2.  Pay attention to your little one’s cues. If they are not responding well to the change, do take the time to slow down the transition.
3. Replace your little one’s milk drink earlier in the first few days to allow you time to observe if your little one has any adverse reactions.
4. If your little one has no adverse reactions, slowly increase the numbers of feeds per day of the new milk drink until they have fully transitioned to the new milk drink. 

Your little one may experience minor digestive discomfort in the form of changes in bowel movement, gas or spit up as their bodies adjust to Baby Steps, however this is likely to be temporary and should subside within two weeks.    

If you have any concerns, do reach out to a healthcare professional. 

It is not recommended to mix two different types or brands of formula together.

If you need to prepare your little one’s formula in advance, it is recommended that you refrigerate immediately in a sealed bottle and use within 24 hours.

It is recommended that the formula be used within 4 weeks of opening.

The ideal temperature is between 35 - 40°C.

It is not recommended to freeze the formula as doing so may expose the powder to condensation.

Store your can of Baby Steps in a cool and dry place.

Always replace lid tightly after opening. 

Unopened product should be consumed before the use by date noted on the bottom of the can.

If your little one doesn’t finish a bottle of formula, it is best to discard any remaining formula after an hour.

Depending on how vigorously you shake a bottle, sometimes the formula will appear foamy.

Instead of shaking the bottle, you can try swirling the bottle in circular motions instead to ensure that the bottle is properly mixed.

It is recommended that you do not dilute the formula. As per the preparation instructions on the can, these should be followed at all times. This ensures that your little one is getting all the nutrients they require to grow and develop.

Baby Steps complies with the World Health Organization (WHO) code, and voluntarily to the Infant Nutrition Code (INC) guidelines. As part of abiding to these, we do not provide paid or unpaid samples of Stage 1 or 2 products directly to primary caregivers.

However, we can provide Stage 1 or 2 samples to healthcare professionals, such as a GP, Nurse or midwife on their request. If you would like them to request a sample on your behalf, you can request a healthcare professional sample form by emailing us at info@babystepsnz.co.nz. Samples will only be sent when we receive the signed form.

If you would like a sample of our Stage 3 single serve sachet, you can email us at info@babystepsnz.co.nz

For North and South Island urban deliveries: $7.95
For North and South Island rural deliveries: $12.95

Unfortunately we only ship within New Zealand however we do have global distribution partners. If you do not live in New Zealand but wish to purchase Baby Steps products, please contact us at info@babystepsnz.co.nz

Below are the expected timeframes based on standard shipping:
North Island: 1 to 2 working days
South Island: 2 to 3 days working days 
Rural: additional 2 working days

Yes, we do. Online orders can be collected from our head office located at 19 Mahunga Drive, Mangere Bridge, Auckland 2022 from 9am to 4pm Monday – Friday.

You will be advised when your order is ready to pick up via a customer notification. 

Yes. We offer parents of multiples a 15% discount. We simply require a letter from your midwife or GP stating that you are supplement/formula feeding multiples. This letter can be sent through to us at info@babystepsnz.co.nz

Please get in touch with us immediately at info@babystepsnz.co.nz if you have noticed an error made while placing your order. In some cases, we may be able to make changes to your order if it is intercepted within the first hour of being placed. However, once an order has been dispatched, changes will not be possible.

As our products are consumables for babies and infants, we cannot accept any returns due to not being able to guarantee storage conditions, tampering of previously purchased product, etc.

This applies to instances where the wrong product has been ordered as well so please take extra care when placing your order.